Frequently asked questions

FAQ

When will my order ship?

Orders are processed within 1-3 business days.

Once shipped, you'll receive a tracking number ia email.

How long does shipping take?

U.S. orders: 5-10 business days

International orders; 7-21 business days depending on location

How can I track my order?

Use the "Track Order" page on our wosite.

Enter your tracking number and hit "Track".

What is your return policy?

We accept returns within 14 days of delivery.

Items must be unused and in original packaging.

Contact us at petinelle.help@gmail.com

to initiate a return.

Do you ship internationally?

Yes! We proudly ship worldwide.